Current Offers!

Returning an Item

We Understand that in some cases an item may not have been exactly what you needed, it may have been faulty, or not as described, therefore our Returns policy is incredibly flexible!

Unwanted Items

You can return unwanted items as long as they are unopened in a new and unused and sealed condition within 7 days of you accepting delivery. We will refund you the cost (VAT inclusive). However, please note that there is no refund for any delivery charges, and we will charge a 10% restocking fee. 

If you're having problems choosing the right product for your needs, get in touch and we will be happy to help!

Unwanted Large Cleaning Machines (and Professional/Industrial Pressure Washers)

If you wish to make a return on an unused, new and sealed Large Cleaning machine, we will in all cases charge a carriage fee, which we will inform you of when you contact us to arrange a return. We will also charge between a 5-20% restocking fee for any Unwanted and Unused Large Cleaning Machine that is returned to us.

Damaged/Faulty Items

If your order has been recieved and it is damaged or is not working as it should be, please Contact Us within 2 working days of accepting delivery to arrange for your faulty item to be collected and a new item will be dispatched free as soon as we've recieved the old item back.

If we recieve an item and it is found to be in complete working order, we will charge you the fees for collection and return of the item.

In all cases of Returns, Please Contact Us to arrange this!

Warranty Repairs/Replacements

All of our items are covered by a manufacturers warranty and these are outlined below:

If you would like to make a warranty claim on any item you've purchased from us, please Contact Us and we will arrange this for you!

© 2013 Acemaster Services Ltd t/a Contact Industrial Supplies, All Rights Reserved
VAT Number: 736562418 | Company Registration Number: 3807803
Unit 33, Aneurin Bevan Avenue, Brynmenyn Industrial Estate, Brynmenyn, Bridgend, South Wales CF32 9SZ
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