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Customer Support

Contacting Us

01656 722955

Our Opening Hours:


We aim to reply to all emails within 24 Working Hours, in almost cases we will also respond to emails outside of our Working Hours including at weekends, however telephone queries can only be taken at the times mentioned above.


How will my order be delivered?

All orders are shipped by Courier and are usually delivered in the manufacturers packaging. If you'd like your order to be boxed alternatively, please Contact Us before-hand so we can arrange this with you, there may be an additional fee for this service.

It may also be necessary for you to Sign for the delivery, this will noted in your Dispatch confirmation email from us.

Can I cancel my order?

You can your Order right up until the moment we confirm it has been dispatched. Please contact us immediately by Telephone if you want to cancel your order and we can process a refund.

After this you may return the order to us for a full refund within 30 Days. Please use the Contact Us with the above details.

Is ordering Secure?

Absolutely! Our website uses PayPal to process your payments and neither us or PayPal will store your payment details (unless you have a PayPal account, in which case your details are stored securely by PayPal).

Our server also uses an encrypted connection to transmit your order details. We only store your details in an encrypted environment on our server at all times. 

I have a problem with an Item I've purchased from you, what do I do?

Please Contact Us by using the details above, and we'll arrange for a replacement to be sent out to you or a refund.

An item is Out of Stock, when will it be back?

We usually state on our Product page when an Out of Stock item will be available.

However, please get in touch if this information is not provided and we will give you an update!

© 2013 Acemaster Services Ltd t/a Contact Industrial Supplies, All Rights Reserved
VAT Number: 736562418 | Company Registration Number: 3807803
Unit 33, Aneurin Bevan Avenue, Brynmenyn Industrial Estate, Brynmenyn, Bridgend, South Wales CF32 9SZ
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